At Mercylo, we guarantee satisfaction with every purchase. If you are not completely satisfied with a product, you may return or exchange it under the following conditions.

Return & Exchange Window

• Returns and exchanges are accepted within 14 days from the date of delivery.

Product Condition

• Products must be mostly unused, with at least 90% of the content remaining, to qualify for a return or exchange.

Processing Time

• We process all return and exchange requests promptly, typically within 3–5 business days after receiving your request.

Shipping Charges

• Original delivery charges are non-refundable.
• Customers are responsible for delivery charges when returning or exchanging products.
• In cases of damaged, leaked, or incorrect items, Mercylo will cover all delivery charges related to the return or exchange.

How to Initiate a Return or Exchange

• Contact our customer support team at support@mercylo.com with your order details and reason for return or exchange.
• We will guide you through the process and provide instructions for returning your item.

Note: Refunds will be processed back to the original payment method once the returned product is received and inspected.